Terms and Conditions
The GOAT – Mongolian Kitchen & Lounge**
155 Kilburn High Rd, London, NW6 7HU
Email: contact[at]thegoatlounge.co.uk
Phone: 020 3874 5330
These Terms and Conditions govern your use of our website (thegoatlounge.co.uk), as well as any bookings, enquiries, or services you request from us. By accessing or using our website or services, you agree to be bound by these terms.
We are “The GOAT – Mongolian Kitchen & Lounge”, a restaurant operating in England. These terms form a legally binding agreement between you and us.
1. Use of the Website
– You may use the website for lawful purposes only.
– You agree not to misuse the site (e.g., transmit viruses, spam, or attempt unauthorised access).
– All content on the website (text, images, menus, logos) is our property or licensed to us. You may not copy, reproduce, or use it commercially without our written permission.
2. Bookings and Reservations
– Any table booking or enquiry made via the website, phone, email, or third-party platforms is subject to availability.
– Bookings are not guaranteed until we confirm them (via email, text, or call).
– We reserve the right to refuse or cancel any booking at our discretion (e.g., for safety, capacity, or behavioural reasons).
– **Cancellation / No-Show Policy**: Please notify us at least [insert number, e.g., 24 hours] in advance if you need to cancel or change a booking. Late cancellations or no-shows may result in a cancellation fee or restrictions on future bookings (we will inform you of any fee in advance where possible).
– Group bookings or special requests may have additional conditions.
3. Orders (Takeaway / Delivery – if applicable)
– If we offer takeaway or delivery, orders placed are offers to purchase. A contract is formed only when we accept and confirm your order.
– Prices include VAT where applicable. We reserve the right to change prices without notice (but changes will not affect confirmed orders).
– Delivery times are estimates only. We are not liable for delays caused by traffic, weather, or other factors beyond our control.
– You must be 18+ to place alcohol orders (ID may be required on delivery/collection).
4. Payment
– Payments for deposits, pre-payments, or fees (if any) are processed securely.
– We do not store full card details on our website (handled by secure third-party processors where applicable).
– All payments are non-refundable except as required by law or stated in these terms.
5. Liability
– We provide food and services with reasonable care and skill.
– To the extent permitted by law, we are not liable for:
– Indirect or consequential loss
– Loss caused by your misuse of the website or services
– Events beyond our reasonable control (force majeure: e.g., fire, flood, strike, pandemic restrictions)
– Nothing in these terms excludes or limits our liability for death/personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.
6. Allergens and Dietary Information
– We take allergens seriously and provide information to the best of our knowledge.
– However, all food is prepared in a kitchen where allergens are present. We cannot guarantee 100% allergen-free meals.
– It is your responsibility to inform us of any allergies when booking/ordering.
7. Intellectual Property
– All trademarks, menus, photos, and designs on the website belong to us or our licensors. You may not use them without permission.
8. Changes to Terms
– We may update these Terms from time to time. The updated version will be posted here with a new “Last updated” date.
– Continued use of the website/services after changes constitutes acceptance.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have questions about these Terms, please contact:
Email:contact[at]thegoatlounge.co.uk
Address: 155 Kilburn High Rd, London, NW6 7HU
Phone: 020 3874 5330
Thank you for visiting and supporting The GOAT – Mongolian Kitchen & Lounge!
**Last updated: January 24, 2026**